bhaji apps Privacy Policy
Your personal information is very important to us. In this policy we clearly explain how bhaji apps collects information, where it is stored, and for what purposes it is used.
1 Introduction and Applicability
bhaji apps operates an online gaming and sports betting platform for users in Bangladesh. When you use our services, you provide us with various types of information, or information is generated through normal use. This privacy policy sets out in detail our commitments and practices regarding the collection, storage, use and protection of that information.
This policy works as a supplement to our Terms and Conditions and both documents should be read together. This policy applies equally to all individuals who use our services through the bhaji apps website, mobile app or any other channel.
2 What Information We Collect
bhaji apps collects user information in several ways. The following types of information are collected for the purposes of registration, verification and service delivery:
2.1 Identity Information
- Full name and date of birth
- National ID card or passport number (for identity verification)
- Photograph (where required)
- Permanent address
2.2 Contact Information
- Mobile number (including OTP verification)
- Email address
2.3 Financial Information
- Details of deposit and withdrawal transactions
- Mobile wallet information related to bKash, Nagad, Rocket or Upay (only the necessary details)
- Transaction history and amounts
2.4 Technical Information
- IP address and device type
- Browser type and language settings
- Activity logs on the platform
- Cookie and session data
2.5 Gaming Activity Information
- Betting history and game sessions
- Win and loss records
- Bonus usage and wagering activity
3 Purpose of Data Collection
bhaji apps uses collected information only for specific and legitimate purposes. Under no circumstances will information be used beyond the stated purposes.
- To complete account registration and identity verification
- To process deposit and withdrawal transactions
- To provide gaming services and bonus offers without interruption
- To ensure account security and prevent fraud
- To provide 24/7 customer support and technical assistance
- To communicate relevant promotions and offers
- To follow responsible gaming guidelines and monitor unusual activity
- For analysis to improve platform quality and services
4 Data Sharing and Third Parties
bhaji apps never sells your personal information for commercial purposes. However, in certain circumstances limited information may be shared with trusted third parties:
4.1 Service Provider Partners
Only the necessary information is shared with technology partners engaged in payment processing, identity verification and security monitoring. These partners are required to follow the same standard of privacy rules as we do.
4.2 Game Studios and Software Providers
Limited technical information may be exchanged for session management with game studios including Evolution, Pragmatic Play Live, PG Soft and JILI. Personal identity is not disclosed in this process.
4.3 Legal Obligations
Relevant information may be provided in response to valid requests from law enforcement agencies, court orders or other legal obligations. In such cases bhaji apps exercises the utmost caution.
5 Data Storage and Security
bhaji apps uses modern security technology to protect your information. Our servers and databases are protected by SSL encryption and regular security audits are conducted.
- All sensitive information is stored in encrypted form
- Two-factor authentication is in place to prevent unauthorized access to accounts
- Staff are not permitted to access more information than is necessary
- Any unusual activity on the server is detected automatically
- Regular audits are conducted by third-party security experts
The retention period for information depends on legal requirements and the nature of the service. Even after an account is closed, relevant transaction information is retained for a set period.
6 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the bhaji apps website to improve user experience and to analyze service quality.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security
- Functional Cookies: Used to remember language preferences and settings
- Analytics Cookies: Collected to understand how the platform is used
You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
7 User Rights
bhaji apps believes that every user has the right to proper control over their own information. The following rights are reserved for you:
- Right to Know: You may ask what information we hold about you and why we are using it
- Right to Correction: You may request that incorrect or incomplete information be updated
- Right to Deletion: In certain circumstances you may request that your information be deleted (where there is no legal obligation to retain it)
- Right to Restrict Processing: You may request that processing of your information be temporarily paused for specific reasons
- Right to Object: You may object to marketing messages or non-essential communications
To exercise these rights, contact our support team directly. After verifying your request, action will be taken as quickly as possible.
8 Policy on Minor Users
bhaji apps strictly follows a 21+ age policy. Those under 21 years of age may not use our platform. Age is verified at the time of registration and may also be confirmed later through a national ID card.
If we find that information about a minor has been collected by mistake, it will be deleted immediately and the relevant account will be closed. The Responsible Gaming guidelines contain full details on age limits and protective measures.
9 International Data Transfer
Depending on the nature of the service, some information may be stored or processed on servers located outside Bangladesh. In such cases it is ensured that the standard of data protection at the destination is consistent with this policy.
Contractual security arrangements are ensured for any international data transfer, and third parties are committed to handling information to the same standard as this privacy policy.
10 Changes to the Policy
bhaji apps may update this privacy policy when necessary. For significant changes, registered users will be notified in advance by email or through a notice on the platform.
If you continue to use the platform after the policy is updated, you will be considered to have agreed to the new policy. It is therefore recommended that you review this page periodically. To learn more about our services and policies, visit the About Us page.
11 Complaints and Review
If you have any complaint about this privacy policy or the handling of your information, please contact our customer service team. We take every complaint seriously and aim to respond within a set timeframe.
For general service questions outside of privacy matters, you can visit our FAQ section — there you will find answers to many common questions about deposits, bonuses and account issues.
Contact Us for Data Protection
Our support team is always ready for any questions or requests regarding the privacy policy.
Live Chat Support
Support is available 24 hours a day, 7 days a week in Bengali and English. You will receive an immediate response on any matter related to data handling.